Frequently Asked Questions
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What is Coinex.com?We are United States market leaders in the sales and acquisitions of Chinese modern coins. Specifically these are precious metal coins released by the China Mint 1979 to present. For more information please see About Us - Return to Top
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How do I know the products are authentic?Each coin is examined by one of our Chinese coin experts and in addition, the majority of the items we sell have been graded and authenticated by third party graders either Professional Coin Grading Service (P.C.G.S) or Numismatic Guaranty Corporation (N.G.C). You can, therefore, rest assured that the products purchased from Coinex.com have each passed a rigorous authenticity process in house and by third party certifiers. - Return to Top
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What is the status of my order?Once payment has been received and cleared our account, packages are processed and dispatched typically within 1-3 business days. If you have not received a tracking number or require more information, please call us direct with details regarding your order. - Return to Top
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Are items sent with insurance?Yes, all of our coins are sent fully insured against loss. - Return to Top
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Do you accept international orders?We ship to most countries by USPS Express Mail but please contact us first. Bank wire payments only for international orders. - Return to Top
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How do I request a product I do not see on your website?Email or call us with the product you are seeking and we will promptly inform you when the item you seek is in stock. - Return to Top
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Which types of payment do you accept?Credit card payments are processed online through Paypal. Bank wire transfers, cashiers checks and personal check are accepted. Orders are shipped on receipt of cleared payment. - Return to Top
