CoinEx Security Solutions: Safeguarding Your Assets and Transactions at All Times

In early November 2024, CoinEx introduced a series of new security solutions for crypto assets, focusing on two key dimensions:

- At the platform level, we have deployed advanced technology infrastructure and risk control systems, including multi-signature, hot and cold wallet management, smart risk control alerts, and 24/7 security monitoring to ensure continuous protection.

- At the user level, we have introduced a suite of personalized security tools, such as 2FA authentication, sub-account permission management, transaction password setting, etc.

By implementing stringent safeguards at both the platform and user levels, CoinEx creates a robust shield for your crypto assets.

Five Pillars of Protection: Your Comprehensive Security Shield

In today's fast-evolving crypto landscape, we understand that the safety of your assets is your utmost concern. That's why CoinEx has developed a robust protection framework built on five essential security strategies:

1. Multi-Layered Security Measures: CoinEx implements multi-layered security measures, including the utilization of both hot and cold wallets to store user assets, guaranteeing that funds are secure while offline. Additionally, CoinEx has maintained a 100% reserve ratio and set up the Shield Fund to effectively manage the asset flow, ensuring the transparency and safety of your assets.

2. Official Verification and Support: The platform has established official verification channels through which you can confirm the authenticity of information and identify phishing or scams. Furthermore, CoinEx offers 24/7 customer support to address questions regarding account security and promptly handle suspicious activities.

3. Partnership and Technology Updates: CoinEx collaborates with security experts, such as SlowMist, to continually update and improve security technologies. The platform conducts regular security audits and vulnerability assessments to ensure that its security is always at the forefront of the industry.

4. User Education and Safety Tips: The platform regularly publishes safety tips and anti-fraud guidelines to help you recognize prevailing security threats and best practices, thereby raising awareness and preventive capabilities.

5. Bug Bounty Program: CoinEx encourages white-hat hackers to find and report potential security vulnerabilities on the platform, further strengthening its defenses.

Your Security Journey: Five Steps to Protect Your Assets

At CoinEx, we're committed to building a secure trading environment, but protecting your assets requires our joint efforts. While we provide comprehensive technical support, your awareness of asset security and protection is also indispensable. Follow these five essential steps to strengthen your account security against potential risks:

1. Enable Multi-Factor Authentication: It's advised to enable 2-factor authentication (2FA) to add an extra layer of security to your accounts. This involves generating one-time passwords (OTP) via SMS or authenticators, ensuring that only verified users can access their accounts.

2. Change Passwords Regularly: We encourage you to change the account passwords regularly and use strong passwords that include letters, numbers, and special characters. You should avoid reusing passwords for different accounts to minimize the risk of being hacked.

3. Be Alert to Suspicious Activities: You may stay alert and regularly check your account activity logs to identify any abnormal transactions or unauthorized accesses and report issues to CoinEx immediately.

4. Use Official Channel: When receiving suspicious messages, you should verify their authenticity through CoinEx's official channel and avoid opening unknown links or downloading suspicious files to protect your personal information.

5. Learn about Security: You can check out the safety tips and anti-fraud guidelines provided by CoinEx to learn about the latest cyber-security threats and preventive measures, ensuring you remain vigilant in trading activities.

Our Promise to You: Building Trust Together

As a trusted and compliant cryptocurrency exchange, CoinEx adheres to the highest professional standards in protecting your assets. We're constantly enhancing our security infrastructure and risk management systems, working with leading industry experts to create a transparent and reliable trading environment for everyone in our community.

Your trust is the driving force of CoinEx’s advancement. Thank you for being part of the CoinEx community.