How to set withdrawal password
1. Visit CoinEx official website (https://www.coinex.com), log in to your account, and select [Security Settings] from the dropdown menu under the [Avatar] icon in the top-right corner.
2. Under Advanced Settings, find Withdrawal Password and click [Set] on the right.
Note: Please set up Two-Factor Authentication before setting a withdrawal password.
3. Obtain and enter the "Email verification code", then click [Next].
4. Select an appropriate Two-Factor Authentication (2FA) method (e.g. SMS/TOTP/Passkey) for verification, then click [Next].
Notes:
(1) If the current 2FA tool is unavailable, click [Switch verification tool] to use an alternative method to verify.
(2) If all of your other 2FA security tools are unavailable, please click [Security authentication unavailable?] to reset a security tool. Once the tool is reset, you can set a withdrawal password.
5. Set a 6-digit withdrawal password, re-enter the password, then click [Confirm].
6. Withdrawal password is set successfully, click [Done] to close the pop-up window.
Note: Withdrawal password will be enabled by default after the setup.
How to enable or disable the withdrawal password?
Click the toggle button. In the pop-up, enter your withdrawal password, then click [Confirm] to enable or disable the withdrawal password.
How to change withdrawal password
1. Click [Change], read the reminder in the pop-up window, and click [Continue].
2. Obtain and enter the "Email verification code", then click [Next].
3. Select an appropriate Two-Factor Authentication (2FA) method (e.g. SMS/TOTP/Passkey) for verification. Then click [Next].
Notes:
(1) If the current 2FA tool is unavailable, click [Switch verification tool] to use an alternative method to verify.
(2) If all of your other 2FA security tools are unavailable, please click [Security authentication unavailable?] to reset a security tool. Once the tool is reset, you can set a withdrawal password.
4. Enter your "old password", set a "new password", re-enter the "new password", then click [Confirm].
5. The withdrawal password is changed successfully, click [Done] to close the pop-up window.
How to reset withdrawal password
1. Click [Change] and choose [Forgot withdrawal password] in the pop-up window.
2. Read “Reset instructions”, then click [Confirm reset].
3. Enter the email verification code and 2FA code, and click [Next].
4. Complete either biometric verification or submit the required documents based on your account condition:
(1) For verified accounts, complete biometric verification:
a. Click [Face Recognition].
b. Click [Continue].
c. Select [Continue on this device] or [Continue on phone] based on your device.
d. Select your country of residence, then click [Continue].
e. Click [Continue] and start facial verification. Here are tips for a smooth verification process:
- Prepare your camera: Ensure your camera is functioning properly.
- Choose a well-lit area: Complete the authentication in a well-lit space, avoiding dark or backlit environments.
- Ensure your face is within the frame: Make sure your face is fully visible and centered within the frame.
- Avoid wearing hats, glasses, or masks: To ensure successful authentication, please avoid wearing hats, glasses, or masks.
After submitting your biometric verification, please be patient as we review your submission.
(2) For unverified accounts, please upload the following materials:
a. Screenshot of historical CoinEx emails (registration success, login success, deposit/withdrawal notifications), including full content.
b. Screenshot of deposit/withdrawal records from third-party platforms, showing coin type, amount, time, and transaction ID. If depositing from Platform A to CoinEx, provide withdrawal records from Platform A; if withdrawing from CoinEx to Platform B, provide deposit records from Platform B.
c. Note: Screenshots of third-party emails and block explorers are not valid.
5. Click [Back to Account Settings] to exit the current page. On "Security Settings" page, click [view progress] to check the review status.
6. You can set a new withdrawal password after the reset is successful.