This Agreement (“Agreement”) is entered into between you (hereinafter referred to as the “User”) and CoinEx (hereinafter referred to as the “Platform”) regarding your use of the OnChain service assistance features and related services provided by the Platform (collectively, the “Services”).
PLEASE READ THIS AGREEMENT CAREFULLY AND IN ITS ENTIRETY, ESPECIALLY PROVISIONS REGARDING LIMITATION OF LIABILITY, RISK DISCLOSURE, AND GOVERNING LAW, BEFORE USING THE SERVICES. BY CONTINUING TO USE OR ACTUALLY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL TERMS OF THIS AGREEMENT.
The OnChain trading functions provided by the Platform serve solely as an auxiliary tool for Users to interact with OnChain protocols and do not constitute matchmaking parties, counterparties, or custodians of assets. Users shall independently determine whether to use the Services and shall bear all trading risks and potential losses.
If you do not agree with any provision of this Agreement or do not fully understand the terms herein, please stop using the Service or contact the Platform’s customer support for further assistance before continuing to use the Service.
1. Description of Services
1.1 The Platform provides Users with assistance in initiating OnChain services, including market orders and planned market orders. The Platform integrates third-party OnChain aggregation tools to identify feasible transaction routes and construct transaction instructions, which Users may authorize for execution.
1.2 Planned Market Orders constitute condition-triggered trading requests. The Platform’s monitoring of, and updates to, the trigger conditions may be subject to time intervals (as implemented in practice). Due to factors including, without limitation, market price volatility, blockchain network conditions, and delays in or anomalies of third-party data sources, such trading requests may be triggered with delay, not triggered, fail to be submitted, remain unfilled, or be filled at a price that deviates from the User’s expectations. The Platform makes no representations, warranties, or undertakings, whether express or implied, with respect to the triggering, submission, or execution outcome of any such trading request.
1.3 The Platform acts solely as a technical intermediary, facilitating route identification, transaction construction, submission of instructions, and display of results. The Platform does not participate as a counterparty, custodian, or settlement agent in any transaction. All transaction outcomes are confirmed by the underlying OnChain protocols, and the Platform assumes no responsibility for such results.
1.4 Upon transaction completion, assets are credited to the User’s wallet service system linked to the Platform. Users may submit requests via the platform interface to initiate OnChain services such as buying or selling assets. The platform does not provide deposit, withdrawal, asset appreciation, or disposal services.
1.5 To enhance transaction efficiency, the Platform maintains a reserve mechanism to pre-fund necessary payment assets OnChain during transaction execution. Such reserve mechanisms are established and adjusted at the Platform’s discretion and do not constitute any guarantee of order execution success. The Platform shall bear no liability for any failure or delay caused by insufficient reserves.
1.6 The Services are purely technical assistance and do not constitute financial services, asset custody, or investment advice. The Platform does not endorse, guarantee, or recommend any tokens, OnChain protocols, or third-party services.
2. Risk Disclosure
Users acknowledge and accept that the use of OnChain assistance services involves risks, including, but not limited to:
2.1 General Risks of OnChain Transactions
(a) Volatility of OnChain asset prices due to market fluctuations and liquidity depth, resulting in actual transaction prices deviating significantly from estimates, possibly below user expectations.
(b) Users may set slippage tolerance; however, transactions may still execute within that range due to OnChain delays or route changes, and the Platform does not guarantee the final price.
(c) The issuance and operation of transaction assets are managed by third parties; the Platform makes no representations or warranties regarding their legality, security, continuity, or value. Users should independently assess and assume related risks.
(d) Transaction execution depends on blockchain networks, which may suffer from congestion, fluctuating gas fees, or insufficient aggregator liquidity, potentially causing failure, delay, or increased costs.
(e) Market data, charts, rankings, and token information displayed by the Platform are sourced from third parties for reference only and do not constitute investment advice or any guarantees.
(f) The Platform solely provides technical assistance in transaction processing, including route identification, transaction construction, and submission. The Platform does not act as a counterparty, custodian, escrow agent, or clearinghouse and assumes no responsibility for transaction outcomes or asset changes.
(g) The OnChain environment may involve scam tokens, malicious smart contracts, counterfeit projects, or other high-risk assets. Users shall bear all risks, losses, and liabilities arising therefrom.
(h) Certain tokens or smart contracts may incorporate embedded fees, transaction taxes, transfer deductions, or other tokenomic mechanisms, which may cause the actual amount received by the User to be lower than the estimated amount, the minimum receivable amount, and/or the User’s expectations as displayed on the Platform. Such deductions are determined by the rules of the relevant third-party smart contracts, are beyond the Platform’s control, and the Platform makes no express or implied undertaking, representation, warranty, or guarantee as to the actual amount received.
(i) Any security risk alerts/warnings and/or detection indicators displayed by the Platform (if any) are for reference only and are presented based on certain indicators selected by the Platform and relevant third-party information. Such information may be delayed, incomplete, inaccurate, and may involve omissions, false positives, or false negatives, and the Platform may display only part of such indicators. The User understands and agrees that the absence of any alert/warning or the absence of display shall not constitute any endorsement or warranty as to the safety of any relevant token, smart contract, or trading route, nor shall it be construed as indicating that no risk exists, and the Platform makes no express or implied undertaking, representation, warranty, or guarantee in this regard.
2.2 Specific Risks of RWA (Real-World Asset) Tokens
The User acknowledges and agrees that RWA (Real-World Asset) tokens are OnChain digital tokens/book-entry units issued, operated, or otherwise arranged by a third-party issuer, or a digital representation of such arrangements. The value of such RWA tokens, any rights and/or interest arrangements, and any related settlement and/or redemption (if any) are determined by, and remain the sole responsibility of, the Issuer and relevant third parties. RWA tokens do not necessarily represent or guarantee that the User has any ownership interest in, or any statutory rights in respect of, any underlying assets. Any specific rights or arrangements (if any) shall be subject to the Issuer’s rules and/or the relevant third-party documents. The Platform provides technical services only, including information display, trading path and/or instruction forwarding (or routing), and interaction with OnChain protocols. The Platform does not conduct and has no obligation to conduct any due diligence, verification, management, custody, underwriting, distribution, matching, market making, pricing, recommendation and/or endorsement, or any settlement and/or redemption arrangement, in respect of any RWA token, the Issuer, or any underlying assets involved. By trading, holding, transferring, or otherwise disposing of RWA tokens, the User is deemed to have fully read, understood, and accepted the risk disclosures set out below and shall bear all risks, liabilities, and losses arising therefrom.
(1) Nature of Rights and Non-Ownership Statement
The holding of any RWA token shall not constitute, and shall not be construed as, the User having any ownership, proprietary right, right of possession, right of control, right of administration/management, fiduciary or trust relationship/interest, security interest, right to benefits, or any other statutory or contractual right in or to any underlying asset (including, without limitation, any tangible/physical asset, equity interest, debt claim, income/beneficial interest, or other rights or interests). The holding of any RWA token shall also not constitute any debt claim, creditorship, or right of recourse of any form against the Issuer or any third party. Any rights that the User may have in connection with any RWA token (if any) shall be determined solely by reference to the prospectus/offering memorandum, product terms, service terms, risk disclosures, and/or other legal documents published by the Issuer from time to time, which shall be the only basis therefor. The Platform shall not be responsible for, and disclaims any liability in respect of, the authenticity, completeness, validity, or enforceability of any such documents.
(2) Credit/Settlement and Issuer Risks
The Platform shall not make any express or implied representation, warranty, guarantee, or undertaking in respect of the credit standing, performance capability, solvency, or business continuity of the Issuer and any third party, or in respect of the existence, title/ownership, authenticity, completeness, valuation, fair value, realization of returns, or disposability of the underlying assets.
Any and all losses and consequences resulting from the Issuer and/or any third party’s default, bankruptcy, liquidation, regulatory disposal/intervention, or business suspension, or resulting from failure, refusal, restriction, suspension, or delay of settlement/redemption, as well as any and all losses and consequences resulting from defects in title/ownership of the underlying assets, valuation deviations, disputes over authenticity, insufficient information disclosure, restricted disposal, or being subject to recourse, shall be borne by the User. The User shall not make any claim against the Platform for any compensation, indemnification, damages, or any other assertion of rights.
(3) Custody and Disposal Risks
The underlying assets may be held in custody, safeguarded, or managed by the Issuer and/or third-party institutions appointed or engaged by the Issuer. The User understands and agrees that, if any underlying asset is lost, damaged, confiscated, expropriated, seized, frozen, subject to disposal restrictions, unable to be disposed of, or suffers any decrease in value due to (i) any negligence, default, fraud, bankruptcy, liquidation, or regulatory action involving the custodian or any relevant third party, or (ii) any force majeure event (including without limitation natural disasters, war, riots/civil unrest, or governmental acts), all related risks, liabilities, and losses shall be borne solely by the User. The Platform does not assume any compensation, reimbursement, indemnification, or other liability in connection with the foregoing, and the User shall not assert any claim or other rights against the Platform on such basis.
(4) Price Deviation, Liquidity, and Redemption/Settlement Restrictions
The User understands and agrees that the trading price of RWA tokens on the secondary market may, due to insufficient liquidity, transaction frictions, market sentiment, information asymmetry, differences in pricing mechanisms, and/or other factors, deviate materially from the valuation or fair value of the underlying assets, and such deviation may persist in the form of a premium or discount. The Issuer may, in accordance with its operating rules, risk management arrangements, and/or prevailing market conditions, suspend, restrict, refuse, or delay redemption/settlement (where applicable), or adjust the relevant conditions from time to time. The Platform has no right and no ability to interfere with, control, or influence the Issuer’s redemption/settlement mechanism or related decisions, and the Platform shall not be liable for any failure to redeem/settle, any freezing of funds or assets, any diminution in value, or any other losses arising therefrom or in connection therewith.
(5) Legal, Regulatory, Sanctions, and Cross-Border Remedies Risks
Underlying assets, the Issuer, and related arrangements may be subject to laws and regulations, regulatory policies, enforcement actions, tax requirements, sanctions, and anti-money laundering/counter-terrorist financing rules in different jurisdictions. Trading, holding, transferring, and redemption/settlement may therefore be restricted, suspended, delayed, revoked, or refused, and may result in clawback, confiscation, freezing, or additional costs. The User shall independently evaluate and bear all risks and consequences arising therefrom. The Platform provides no assurance and assumes no liability with respect to any such legal, regulatory, sanctions, or tax impacts, and the User shall not assert any rights or remedies against the Platform in connection therewith.
2.3 Specific Risks of Stock Tokens
Stock tokens are digital products and/or derivative arrangements issued, operated, or arranged by third-party issuer(s). They are designed solely for price-performance reference purposes, to reflect or track the price performance of stocks, ETFs, and other securities issued by third parties (the “Reference Securities”). Any such reflection or tracking does not constitute any guarantee, undertaking, or warranty, and shall not be interpreted as conferring any rights, title, ownership interest, beneficial interest, or any settlement, payment, redemption, or repurchase arrangement (if any) in respect of the Reference Securities.
You acknowledge and agree that the Platform provides technical services only in connection with information display, the submission and/or routing of trading instructions, and interaction with OnChain protocols. The Platform does not participate in, and is not responsible for, any arrangements relating to the issuance, underwriting, distribution, market making, hedging, clearing, custody, delivery and/or settlement, settlement/payment, redemption (if any), or corporate action processing of any stock token. The Platform does not conduct, and shall not be deemed to have conducted, any due diligence, review, verification, validation, or endorsement of any third-party issuer(s), any Reference Securities, or any related data and/or information.
By purchasing, holding, trading, transferring, or otherwise disposing of any stock token, you shall be deemed to have fully read, understood, and accepted the risk disclosures set forth below, and you shall bear all risks and consequences arising therefrom at your sole responsibility.
(a) Not a Shareholder / Not a Beneficial Owner; Exclusion of Rights
A User’s purchase, holding, or trading of stock tokens does not constitute, and shall not be construed as, the User becoming a shareholder, beneficial owner, or securityholder of the issuer of the Reference Securities. Nor does it automatically confer upon the User any rights or interests of a shareholder/securityholder, including, without limitation, voting rights, rights to dividends/distributions, pre-emptive/subscription rights, rights to request information or disclosures, rights to participate in corporate actions, or any form of recourse.
Unless otherwise expressly agreed in writing by the relevant third party(ies), the Platform makes no representation, warranty, guarantee, or undertaking (whether express or implied) as to the acquisition, realization, or enforceability of any of the foregoing rights, and assumes no liability in connection therewith.
(b) Trading Hours, Market Closures, Halts, Circuit Breakers, and Other Market-Rule Risks
The User acknowledges and agrees that the markets in which the Reference Securities are traded are subject to fixed trading hours, scheduled closures/holidays, and events such as temporary trading halts, circuit breakers, trading restrictions, and changes to settlement rules. Such events may result in changes to the price formation mechanism of stock tokens, reduced liquidity, wider bid-ask spreads, increased slippage, price gaps, delayed or failed execution, inability to execute or cancel orders as expected by the User, and/or significant price volatility.
The Platform makes no guarantee as to the tradability or continuity of stock tokens, execution results, or any execution outcome, and the User shall not assert any right or bring any claim against the Platform on such basis.
(c) Tracking Error, Discounts/Premiums, and De-pegging Risk
The User acknowledges and agrees that, due to fees/costs (including, without limitation, issuer fees, hedging costs, rebalancing costs, and trading frictions), taxes (if any), technical delays, information asymmetry, liquidity differences, pricing mechanism differences, differences among data sources/oracles, blockchain network congestion or anomalies, smart contract mechanisms and/or issuer risk-control measures, the market price of stock tokens and/or related metrics may deviate from the price performance of the Reference Securities, resulting in tracking error, discounts or premiums. Such deviations may persist and/or further widen.
The Platform makes no representation, warranty, or guarantee (whether express or implied) with respect to any tracking performance, price correlation, degree of deviation, duration, or correctability, and assumes no liability in connection therewith.
(d) No Guarantee of Dividends, Distributions, Interest, or Corporate Actions
The User understands and agrees that holding stock tokens does not guarantee the receipt of any dividends, distributions, interest, or any economic benefits or rights relating to any corporate actions of the Reference Securities, including, without limitation, stock splits, reverse splits, dividend payments, distributions, buybacks, mergers and acquisitions, tender offers, voting, delisting, bankruptcy, or restructuring.
Any arrangements relating to the foregoing matters (if any) shall be determined, carried out, and borne solely by the issuer and/or relevant third party(ies). The Platform assumes no liability, and the User shall not bring any claim against, or assert any right against, the Platform on such basis.
(e) Legal, Regulatory, Sanctions, and Jurisdictional Compliance Risks
The User acknowledges and agrees that the legal characterization of stock tokens may vary materially across jurisdictions and that stock tokens may be deemed securities, derivatives, collective investment products, or other regulated or restricted financial products. The User shall independently determine whether the laws, regulations, regulatory policies, enforcement measures, sanctions rules, and compliance requirements (including AML/CFT requirements) in the User’s place of residence and any relevant jurisdiction permit the User to trade, hold, or dispose of stock tokens.
The Platform does not provide any legal, tax, or compliance advice and makes no guarantee regarding the User’s compliance status. Any restrictions, suspensions, cancellations, refusals, asset freezes, losses, or other consequences arising from the User’s breach of applicable laws or regulatory requirements, or arising from sanctions, compliance reviews, or enforcement actions, shall be borne solely by the User, and the User shall not bring any claim against, or assert any right against, the Platform in connection therewith.
(f) Contract Addresses, Networks, Product Versions, and Support Adjustments
The User understands and agrees that the same Reference Security may correspond to multiple token contract addresses, product versions, or trading routes deployed by different issuers or relevant third parties across different blockchain networks. The Platform may, based on liquidity, availability, risk control, compliance, or operational needs, adjust, replace, restrict, or discontinue its display methodology, contract address references, routing/path selection, and/or the scope of supported networks.
Such changes may result in discrepancies in displayed data, differences in execution prices, changes in liquidity, changes in tracking performance, or trading interruptions. The Platform assumes no liability, and the User shall not assert any right or bring any claim against the Platform on such basis.
2.4 The User hereby acknowledges that the User has fully been informed of and has understood all risks set forth in this Article (Article 2), and agrees to solely bear all risks, liabilities and losses arising from: the submission, routing, matching and/or execution of the User’s trading instructions (including, without limitation, non-execution, partial execution, delayed execution, erroneous execution, or execution results inconsistent with the User’s expectations); and the uncertainty of initiating, sending, submitting transactions to the blockchain network (OnChain) and obtaining confirmations (including, without limitation, delayed confirmation, failed confirmation, chain reorganizations/rollbacks), blockchain network congestion/interruption/failure, smart contract rules or restrictions, market volatility, changes in liquidity, and any act or omission of the issuer and/or any third party.
The User’s continued use of the Services shall be deemed as having read, understood and accepted the foregoing risk disclosures. Except as otherwise mandatorily required by applicable law, the User shall not assert any right against the Platform or make any claim against the Platform for any losses arising out of or in connection with the foregoing risk events.
3. User Obligations
3.1 Users agree to use the Services lawfully and in compliance with applicable laws, regulations, and regulatory requirements. Users shall not engage in money laundering, cash-out schemes, terrorist financing, fraud, illegal fundraising, market manipulation, sanction evasion, or other illicit activities.
3.2 The Platform reserves the right to suspend transaction services without prior notice upon detecting high-risk addresses, blacklisted tokens, OnChain attack behaviors, or other suspicious activities.
3.3 Users shall bear full responsibility for any legal liabilities, administrative penalties, or third-party claims arising from breaches of this Agreement and shall indemnify the Platform against all resulting losses.
3.4 Users must safeguard account credentials and ensure the security of their devices, networks, and operating systems. The Platform disclaims liability for losses caused by User negligence, including but not limited to operational errors, malware, or credential compromise.
3.5 Users shall carefully verify transaction details prior to submission, including payment amount, slippage tolerance, estimated and minimum receivable amounts, and fees. Any losses arising from failure to verify transaction details shall be borne solely by the User.
4. Platform Disclaimer
4.1 The Platform makes no express or implied representations or warranties regarding the value, liquidity, legality, or authenticity of OnChain assets. All token-related information displayed is automatically sourced from third-party aggregation tools or market services and provided solely for reference, without endorsement or warranty as to accuracy, completeness, timeliness, or the projects themselves.
4.2 The Platform shall not be liable for any transaction failures, delays, or asset losses resulting from technical malfunctions, hacking incidents, interruptions of third-party services, abnormal market data, device issues, or force majeure events.
4.3 All information, token descriptions, rankings, and transaction data displayed by the Platform are for reference only and do not constitute investment advice, trading guidance, or guarantees of returns.
4.4 Users expressly acknowledge and agree that all risks and losses arising from transaction execution, including but not limited to slippage, price deviations, failed transactions, gas fees, and other related costs, shall be borne solely by the Users. The Platform disclaims all liabilities and compensation obligations in connection therewith. Users are responsible for fully understanding the risks and making prudent decisions.
4.5 The Platform does not conduct prior review, verification, or provide any form of guarantee, representation, or technical assessment regarding the safety, authenticity, legality, compliance, or the potential fraudulent or malicious conduct of any tokens, OnChain projects, smart contracts, or their operators. Users shall bear all risks and consequences, including losses, arising from interaction with such tokens or projects, including but not limited to assets being transferred, stolen, unreconciled, or otherwise lost. The Platform shall have no responsibility or liability in this regard and shall have no obligation to recover, compensate, or otherwise remedy any losses incurred by users due to such interactions or events.
4.6 The Services are provided on an “as is” and “as available” basis. The Platform makes no representations, warranties or undertakings of any kind, whether express or implied, including without limitation any warranties as to the continuity, timeliness, accuracy, error-free operation, uninterrupted availability, or fitness for a particular purpose of the Services. In no event shall the Platform be liable for any indirect, incidental, punitive, special, consequential or exemplary damages, or for any loss of anticipated profits, loss of profits, loss of goodwill, or loss of data, arising out of or in connection with the User’s use of, or inability to use, the Services.
5. Ownership of User Assets
5.1 The User acknowledges that, in order to enable OnChain interactions and the execution of transactions under the Services, the relevant Digital Assets and/or transaction instructions may, as part of the OnChain process, be processed via wallet addresses supported by the Platform, smart contract addresses, or other OnChain components (as determined by the Platform’s actual technical implementation from time to time), solely for the purpose of carrying out OnChain operations authorised by the User.
The foregoing technical processing does not constitute any trust, custody, escrow, safekeeping, or any fiduciary arrangement (whether as trustee, custodian, escrow agent, fiduciary or otherwise) by the Platform in respect of the User’s assets, and the User’s title to and ownership of such assets shall not be affected thereby.
5.2 The Platform shall bear only a general duty of technical maintenance in relation to the security of such assets and shall not be held liable for any loss of assets arising from, including but not limited to:
(a) hacking incidents, private key compromise, or smart contract vulnerabilities affecting the wallet services;
(b) blockchain protocol upgrades, forks, or termination of third-party protocols resulting in irretrievable assets;
(c) freezing, forfeiture, or other loss of assets due to the User’s violation of this Agreement or applicable risk control rules.
5.3 Upon initiating an OnChain service via the Platform, the relevant assets may, due to the underlying mechanism of OnChain interaction, be temporarily received by the Platform-supported wallet system for the purpose of transaction execution and subsequent OnChain operations. This process does not establish the Platform as a custodian of the assets, and the ownership and rights therein remain with the User at all times.
5.4 The User may request the transfer of assets to their own OnChain address, and the Platform will process such a request within a reasonable timeframe. The Platform shall not be liable for any delays or failures in asset transfer caused by blockchain network conditions, technical malfunctions, or other factors beyond its reasonable control.
6. Fees
6.1 The Platform charges service fees for OnChain services initiated through the Platform, including but not limited to gas fees incurred OnChain and service commissions charged by the Platform. Actual fees deducted shall prevail.
6.2 Users understand and accept that due to blockchain network conditions, transaction route changes, and fluctuations in third-party service fees, actual costs may differ from estimates. Gas fees incurred once submitted OnChain are non-refundable.
6.3 Refunds of Platform service fees shall be determined based on actual transaction execution circumstances. The Platform reserves the final interpretation right.
6.4 The Platform reserves the right to adjust fee structures and standards reasonably in response to operational needs and market changes.
7. Amendments and Termination
7.1 The Platform may amend this Agreement in response to business developments, legal regulations, or technical changes. Continued use of the Services after amendments constitutes acceptance of the revised Agreement.
7.2 The Platform reserves the right to suspend or terminate a User’s access to OnChain service functions in case of breaches or abnormal conduct, and to cooperate with regulatory authorities as required.
7.3 This Agreement constitutes the primary terms governing the Platform’s OnChain services. Users are also subject to other applicable agreements, announcements, and trading rules.
8. Governing Law and Dispute Resolution
8.1 This Agreement shall be governed by and construed in accordance with the laws of the British Virgin Islands (“BVI”).
8.2 Any disputes arising out of or in connection with this Agreement shall be resolved amicably through negotiation between the parties.
8.3 If negotiation fails, the dispute shall be submitted to the Singapore International Arbitration Centre (“SIAC”) for arbitration under its rules then in effect. The arbitral award shall be final and binding upon both parties.
8.4 The place of arbitration shall be Singapore, and the arbitration proceedings shall be conducted in English.
By clicking “Agree,” you confirm that you have read, understood, and accepted all risk disclosures contained herein, and voluntarily assume all risks and liabilities arising from the use of the Services.