User Guidance
1. How can I search for the token I want to trade?
Search the token or contract address with the search bar. Be sure to double-check the blockchain network and contract address (e.g., checking on other platforms like CoinGecko) to avoid selecting a similarly named token.
2. Why can I search for a token but cannot place orders due to “insufficient liquidity”?
New tokens launched/deployed on the blockchain within the last 10 minutes, or tokens without active trading pairs, may be temporarily unavailable for trading.
3. Why is the amount I can trade different from the amount available in my wallet?
The OnChain trading system limits the amount you can trade within 24 hours. Currently, the daily trading limit per account is 1,000 USD. The actual "available trading amount" is calculated based on both your remaining daily limit and the total assets in your wallet.
4. What is the purpose of setting slippage?
Slippage indicates your price tolerance for fluctuations during a trade.
If the expected execution price exceeds your slippage limit, the system will automatically cancel the order to safeguard your assets from significant price changes.
5. What is the “Top Searches” list?
CoinEx’s “Top Searches” list is generated based on on-chain activity and comprehensive project engagement metrics. This list does not constitute investment advice.
Order Status
1. How long does order execution take?
Typically, orders are executed within 10 to 20 seconds. However, during periods of network congestion, it may take longer. You can check the "Current Orders" section on the OnChain page for real-time updates.
2. Why is the order cancelled?
(1) Users might manually cancel them.
(2) Orders that haven't been triggered after 30 days will be automatically canceled. This typically occurs with Stop-Market orders.
3. What could cause an order to fail to execute?
(1) Setting the slippage too low can lead to a failed transaction if the price fluctuates significantly after placing the order.
(2) The gas fee set for the transaction was insufficient for network miners/validators.
(3) Network issues or other unexpected factors.
Funds-Related Questions
1. What does the trading fee include?
(1) Gas fee: The fee paid to block producers for verifying new transactions on the blockchain.
(2) Trading fee: Transaction fee charged by CoinEx.
2. Will I incur a fee if my order fails?
(1) If the transaction fails before being processed on-chain, both the order amount and fee will be fully refunded.
(2) If the transaction fails after being processed on-chain, only the order amount will be refunded.
3. Can tokens listed on the spot market be ordered via OnChain?
No. If any on-chain token is about to be listed on the Spot market, we will issue an announcement in advance. Once the token is listed, the system will automatically transfer it to your Spot Account, allowing you to trade it in the Spot market.
4. How does your fund flow work via OnChain?
(1) Buying: The payment amount is deducted from "Spot Account - Spot Assets", and the purchased tokens are stored in "Spot Account - OnChain Assets", where they can be sold but not withdrawn.
(2) Selling: After selling tokens, the proceeds are directly deposited into "Spot Account - Spot Assets", available for withdrawal or further trading.
(3) Transfers: Transfers between Spot Assets and OnChain Assets within the Spot Account are not supported.
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