🎣 What is Phishing Attack?
Phishing attacks are fraudulent schemes primarily conducted via the internet, where attackers use malicious links or software to impersonate CoinEx, aiming to steal sensitive information such as usernames, passwords, and 2FA codes from victims, ultimately leading to the theft of digital assets. Common methods of phishing attacks include:
- Impersonating CoinEx websites or apps
- Sending fraudulent emails appearing to be from CoinEx
- Distributing fake CoinEx links via text messages
- Sharing tampered or fake CoinEx links on social media
- Pretending to be CoinEx customer support on chat applications
- Displaying false CoinEx customer service numbers and links in search engine results
- Distributing free software available for download on the internet
- Using free Wi-Fi hotspots to exploit users
🛡️ How to prevent phishing attacks?
1. Do Not Trust Unsolicited Contacts: Never engage with anyone who proactively asks for your account information. CoinEx does not initiate conversations via chat tools; always verify official channels (such as Telegram or email) through the CoinEx Official Verification Channel.
2. Log In Only Through Official Channels: Always download the app and log in through official channels https://www.coinex.com.
3. Avoid Clicking Unknown Links: Text messages from official CoinEx channels will never contain links.
4. Set Up Anti-Phishing Codes: Do not share your anti-phishing code. For details, refer to How to Set Up Anti-Phishing Code.
5. Keep Accounts Isolated: Use unique email addresses for each account and set distinct passwords for each.
6. Enable Two-Factor Authentication: For binding methods, refer to What Is Two-Factor Authentication (2FA).
7. Ensure a Secure Internet Environment: Install firewalls and antivirus software. Connecting to unsecured Wi-Fi may expose personal information, including usernames and passwords.
🤝 Joint efforts in phishing attack protection
1. Stay vigilant
- Observe the Details: A spoofed message typically contains subtle errors such as awkward grammar, spelling mistakes, and suspicious links. Always hover over links to verify their domain.
- Protect Your Privacy: Customer support will never ask you for your account, password, or verification code. Never disclose your personal account information to anyone.
- Strengthen Defenses: Attackers often create a sense of urgency or threat to push you into immediate action. Stay calm to avoid financial losses.
2. Implement multiple checks
- Ensure you are using the latest versions of web browsers, such as Google Chrome or Mozilla Firefox, which automatically flag dangerous or unsecured phishing sites.
- Install antivirus software and keep your system and antivirus software up to date.
- Each time you access the site, verify that it is the official CoinEx website https://www.coinex.com.
3. Act quickly when suspected
- If you encounter phishing emails or Trojans, promptly change your login password and 2FA codes, disconnect infected devices from the internet, and perform a full antivirus scan.
- In case of account theft or asset loss, please submit a ticket to contact CoinEx customer support immediately.
🙋 Reporting phishing to CoinEx
If you encounter any suspected phishing websites impersonating CoinEx, please submit a ticket to contact CoinEx customer support.