Deposit Guidelines
1. Open the CoinEx App, log in to your account, and tap [Deposit] on the homepage or [Assets] > [Deposit] to enter the deposit page.
2. Enter the deposit page, select the cryptocurrency you want to deposit, and you will see the supported network and contract address.
Taking USDT as an example, CoinEx supports multiple networks, including BSC, TRON, and Ethereum.
Note:
- The selected network determines the minimum deposit amount, the confirmations of deposit arrival, and the confirmations required for withdrawal, all of which may vary.
- The contract addresses for cryptocurrency on different networks are also different (you can click on the last digits of the contract address to view detailed information about the token).
Before making a deposit, please confirm:
(1) The selected network for the deposit matches from both CoinEx and the sending platform.
(2) The contract address of the coin/token on the sending platform matches the contract address displayed on the CoinEx deposit page.
(3) Ensure that the deposit amount is greater than or equal to the minimum deposit amount.
If the selected network is inconsistent, the contract addresses for the deposit token do not match, or the deposit amount is below the minimum deposit amount, the deposit will not be credited, which may result in asset loss.
For example, if you choose the BSC network when depositing USDT on CoinEx, you must also use the BSC network for withdrawal on the sending platform, and confirm that the USDT contract address on the sending platform matches the one on the CoinEx deposit page.
How to Deposit Cryptocurrency to CoinEx
1. Regular Coin/Token deposit
Open the CoinEx App, log in to your account, and tap [Deposit] on the homepage or [Assets] > [Deposit] to enter the deposit page.
(1) Select Coin/Token and matched network on the [Deposit] page to get your deposit address.
(2) Submit a withdrawal on the sending platform.
(3) Wait till your transaction is confirmed on the blockchain.
(4) Your deposit will be credited automatically after it receives enough block confirmations specified by CoinEx.
(5) Click the second button in the upper-right corner of the deposit page to view your deposit records.
Note: If needed, you can refer to the [video tutorial] in the help guide.
Take USDT-BSC as an example:
(1) Select Token [USDT].
(2) Select Network [BSC].
(3) Fill in the deposit address on your sending platform by [Copy Address] or [Scan QR Code], and submit a withdrawal from the sending platform.
(4) After the withdrawal is successful, wait for the USDT deposit to be credited to your CoinEx account.
Note:
- Please check if the coin/token, network, deposit address, and token address are matched.
- CoinEx has requirements on the minimum deposit amount and deposit confirmations. Please read the reminder below the [Deposit] page carefully.
2. Memo/Tag Coin Deposit
For memo/tag coin deposits (TON, NOT, XLM, XRP, LUNA, etc.), Memo/Tag/Comment and address (as shown in the image below) are BOTH REQUIRED. (Shown as 3 and 4 in the picture)
Note:
- Memo/Tag/Comment are case-sensitive, so please pay attention when entering them manually.
- Do not enter the 'Encrypted Text Comment' for Memo/Tag/Comment.
Missing a memo/tag/comment, entering an incorrect memo/tag/comment (including case-sensitive errors), or using an encrypted text comment may lead to a failed deposit.
How to check the deposit record
Method 1: Check on the Deposit Record
- Tap [Deposit] on the homepage to enter the deposit page, and click the button in the upper-right corner of the deposit page to view your deposit records.
- You can also go to the spot asset page by tapping [Assets] > [Spot] at the bottom of the page, and then click the button in the upper-right corner to select [Deposit and Withdrawal Records] to view your deposit records.
After entering the “Deposit and Withdrawal Records” page through the above entry, you can view all your deposit records. You can also click the button in the upper right corner to filter by “Asset” and “Type” to view the deposit history for specific cryptocurrencies, regular deposits, and internal transfers.
Method 2: Check on the Asset Flow Page
On the spot account asset page, click the button in the upper right corner and select [Asset History]. In the asset history page, click the filter button in the upper right corner and select [Deposit] to filter. After filtering, you can view all your deposit records.
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