The "Unrecognized Login Notification" is a vital security measure for your account. When the system detects a login from a new device, location, or IP address, it sends you an alert via email.
Follow these steps to confirm your account status and take action quickly.
Step 1: Verify Login Activity
After receiving the email, please check the login time, IP address, and location carefully.
✅ If it was you: You can ignore the email and do not need to take any action.
❌ If it wasn’t you: Please follow the steps below to protect your account.
Step 2: Take Emergency Measures (for Unauthorized Login Attempts)
1. Reset Your Login Password:
- Click "Reset Password" in the email.
- Or go to the CoinEx website or app, click "Forgot Password" on the login page, and set a new login password immediately.
2. Disable Your Account: If your account is at high risk (e.g., hacking, account theft):
- Click "Disable Account" in the email.
- Or go to the CoinEx website or app, click "Freeze Account" under [Security Settings] to block all account activity and maximize asset security.
🔗 Explore More: How to Freeze My Account
Step 3: Contact CoinEx Customer Support
1. Submit a Ticket:
Submit a ticket to contact CoinEx customer support, explaining the issue with remote login / account access. The support team will assist you in investigating.
2. Update Security Tools:
After your account is unblocked, please update all your security tools immediately.
Security Tips:
1. CoinEx customer support will NEVER ask for your login password, 2FA security tool credentials, or email verification code in any way.
2. CoinEx customer support will not contact you without your request, nor will they ask you to transfer assets to a specific account.
3. If you suspect that certain websites are impersonating CoinEx, please use Official Verification Channels to validate the authenticity.
🔗 Explore More
How to Reset Login Password（Web｜App）
How to Reset / Change Mobile Number (Web｜App)